Our company has values according to which we work every day. We only work with partners that share our values, which are: We are responsible We are bold We take interest in the world We take human rights seriously in all our operations and operate according to the United Nations Guiding Principles on Business and Human Rights (UNGPs). Companies have a duty to respect human rights and map their human rights impacts, minimize them and provide remedy in case needed. We have assessed the human rights impacts in both our supply chains and in Finlayson's own direct operations. We will continue the process with ambition. For us, sustainability means that we want to act like a good person would act with their neighbors and their environment. We produce only quality products with as long a life cycle as possible. We measure the CO2-footprint of our operations yearly and try to reduce it as much as possible. We reduce packaging materials and look for more sustainable materials to replace conventional cotton. All our own operations in Finland use 100 % renewable EKOenergy-electricity. We increasingly replace conventional cotton with more sustainable materials, such as recycled materials, Fairtrade cotton, organic cotton and linen (flax). We keep our senses open and promise to be in the forefront when it comes to recycling. We want to take responsibility for what happens to textiles when they are no longer used. For example, we collect old bed linens and jeans in our shops in Finland and recycle them into rag products and jeans towels. All our products meet our strict quality criteria. The percentage of our customer reclamations is low: under 0.1 % of turnover. Most of our products are Oeko-Tex Standard 100 -marked, which guarantees that the products do not contain harmful chemicals and are safe for their users. Our main product categories: duvet covers, pillowcases and terry towels have a 5-year warranty and one product – the Jesus bed set – has an astonishing 50-year warranty. Our products are manufactured mainly in Europe and in Turkey. All our manufacturing partners must commit themselves to the amfori BSCI Code of Conduct. We monitor our partners through amfori BSCI — 99.8 % of our purchases from risk countries are audited within BSCI or SA8000 (12/2018). We also update and publish a complete list of our suppliers. See the list of our suppliers We work with our stakeholders and seek to involve them in our sustainability work. We only work with partners that share our values. We have identified our key stakeholders. Our three main stakeholders are customers, staff and manufacturing partners. Other stakeholders include NGOs, media, authorities and the company board. We take concrete action for tolerance and equality as part of our daily business. We have taken a stand against racism, on the pay gap between women and men, and on the rights of girls. For example, we launched the Tom of Finland collection as a tribute to the art of Touko Laaksonen (1920–1991) whose selection of illustrations is a strong message for tolerance. Responsibility@finlayson.fi View The Complete Responsibility Report