Contact us

E-mail: customerservice@finlayson.fi

Reclamations

In case any manufacturing defects occur don’t hesitate to contact our quality control at reklamaatiot@finlayson.fi

By contacting our quality control, they’ll keep you posted on the estimated handling time and processes.

 

FAQ

How is my order delivered?
All international orders (except for Sweden) are delivered by UPS

UPS home delivery
Home delivery of the order costs 16.90€ (EU) or 25.90€ (non EU). If the value of the order is over 139€, the home delivery will always be free of charge.

UPS will contact the customer, when the order has been taken into delivery. The delivery is attempted for a maximum of seven days, after which the parcel will be returned to the sender. In case customer’s contact details are insufficient the parcel is delivered to the nearest UPS access point, from where it can be picked up with a photo ID, (such as driver's license, passport, or ID card with picture) Please notice that the full name on your ID must match the name on the parcel.

All deliveries to Sweden are handled by PostNord.

PostNord MyPack Collect at the recipient’s nearest pick-up point
You will receive a text message, email or a notification on the PostNord app when the parcel is available for collection from the nearest service point. The shipment will usually arrive at the pick-up point within 2–6 business days.

Why didn’t I receive an order confirmation?
In case you didn’t receive an order confirmation within the first three hours after making an order please contact our customer service at customerservice@finlayson.fi

Please include your name and order number in the message.

Can I have two of my orders in the same parcel?
Unfortunately we can’t combine orders that are registered under different order numbers. Our storage collects orders chronologically and by individual order numbers.

How can I cancel the order that I just made?

When the order has been placed, it cannot be changed. If you wish to cancel the order, promptly contact our customer service at customerservice@finlayson.fi.

Unfortunately, we’re not able to guarantee that your order can be stopped before it registers. If the order is registered and already in collecting, it cannot be stopped.

Order that has not been picked up from the chosen place of delivery will return to the sender, which will lead to a return and the payment will be refunded to the customer according to the original payment method. If the customer contacts the customer service within one week of the return of the uncollected order, the order can be redelivered to the customer. The delivery costs will not be refunded if the order returns to the sender uncollected.  

I accidentally ordered a wrong product, what do I do?
Your order details can’t be changed after you’ve successfully paid your order. In case you’d rather have the ordered item in a different color or size, you should make a new order on the desired item. Incorrect products can be returned once they are received.

I have forgotten my password. What do I do?
If you have an active F-Club account you can reset your password by clicking the ”Forgot your password” -button.
In case your account hasn’t been activated or you're having trouble resetting your password, please contact our customer service at customerservice@finlayson.fi